Policies & Disclaimers
Process:
All items are wheel thrown and/or hand built by an individual person. Please allow for variations in shape, size, finish and texture. Measurements provided are always approximate and the pieces you receive will likely vary.
Please allow for variations in finish, color and pattern.
Shipping:
Regarding domestic shipping: All orders are shipped via USPS Priority Mail. Items are typically packed and shipped within 10 days of purchase. Once your order ships, you will receive an email containing tracking information.
Regarding international shipping: the buyer is responsible for all duties, taxes and expenses associated with importing. These fees are not part of the shipping cost paid at checkout. I am not responsible for customs delays.
Regarding lost packages: I will do everything within my power to help recover a package if it is lost. However, I assume no responsibility for anything that happens to an order once it leaves my possession and is shipped to the buyer.
Returns & Refunds:
I am not equipped to accept returns or exchanges, except in the unlikely case that an item arrives damaged or broken. In that case, please email a photo of the item within three days of receipt so that I can offer either a refund or replacement. Beyond this timeframe, I can not offer returns or exchanges for items that arrive broken or damaged.